Policy Excerpt

This Sick and Safe Leave (SSL) policy allows Terrapin Works employees working 12+ hours weekly to accrue 1 hour of SSL per 30 hours worked, up to 64 total hours. Usable after 107 days of employment, SSL covers personal or family health issues, preventative care, parental leave, and absences related to domestic violence. Employees can use up to 64 SSL hours annually, must notify supervisors of absences, and record SSL usage in timesheets. The policy balances employee well-being with operational needs by setting clear accrual limits and usage guidelines.

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Policy Excerpt

This policy addresses the issue of customers contacting Terrapin Works staff through personal channels for work-related matters. It aims to protect staff privacy and work-life balance, especially for students, while maintaining professional boundaries. The policy prohibits staff from sharing personal contact information with customers for work purposes and bans customers who persist in using unofficial communication channels. It outlines consequences for both customers (warnings, service discontinuation, and banning) and staff (strikes for students) who violate these guidelines. The policy also establishes procedures for implementing bans and recording banned customers to ensure consistent enforcement.

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